Who Is This Policy For?
This Privacy Policy applies to all visitors and customers of the TACTIC FLOW LLC website. It describes how TACTIC FLOW LLC ("we," "our," "us") collects, uses, stores, and protects personal information in connection with our website and digital software products.
By using our website, you consent to the practices described in this policy. If you do not agree, please do not use our services.
We are committed to handling your personal data responsibly. We collect only what is necessary and never sell your personal information to third parties.
Information We Collect
We collect information in the following ways:
Information you provide directly:
| Data Type | When Collected | Purpose |
|---|---|---|
| Full name | At checkout or contact form | Order processing & support |
| Email address | At checkout or contact form | License key delivery, order confirmation, support |
| Payment details | At checkout (via payment processor) | Transaction processing — we do not store card numbers |
| Message content | Via contact form | Responding to inquiries |
Information collected automatically:
- IP address — for fraud prevention and security logging.
- Browser type and version — for website compatibility and analytics.
- Pages visited and timestamps — for understanding usage patterns.
- Referral source — to understand how visitors find us.
Purposes of Processing
We use the information we collect solely for the following purposes:
- Order Fulfillment: To deliver your license key to the email address you provided.
- Customer Support: To respond to your inquiries, refund requests, or activation issues.
- Order Confirmation: To send you a purchase receipt and related documentation.
- Fraud Prevention: To detect and prevent fraudulent transactions and unauthorized activity.
- Website Improvement: To analyze usage patterns and improve our website and services.
- Legal Compliance: To comply with applicable laws, regulations, and tax obligations.
We do not use your data for unsolicited marketing unless you have explicitly opted in.
Legal Basis for Processing
We process your personal data on the following legal grounds:
- Contractual necessity: Processing required to fulfill your purchase and deliver the product.
- Legitimate interest: Fraud prevention, security, and improving our services.
- Legal obligation: Compliance with applicable laws, including tax record-keeping.
- Consent: Where you have voluntarily provided data (e.g., via the contact form).
Who We Share Your Data With
We do not sell your personal information. We may share limited data with trusted third parties only as necessary:
- Payment Processors: To securely handle your transaction (e.g., Stripe, PayPal). These providers have their own privacy policies and are compliant with PCI-DSS standards.
- Email Service Providers: To deliver your license key and order confirmations.
- Analytics Tools: Aggregated, anonymized data may be shared with analytics providers to understand site performance.
- Legal Authorities: When required by law, court order, or to protect the rights and safety of our users.
All third parties we work with are contractually required to protect your data and use it only for the specified purpose.
How Long We Keep Your Data
We retain your personal data only as long as necessary:
- Order records (name, email, purchase details): Retained for up to 7 years for tax and legal compliance purposes.
- Support correspondence: Retained for up to 2 years from the date of last interaction.
- Website analytics: Aggregated data retained for up to 24 months.
After the applicable retention period, data is securely deleted or anonymized.
How We Protect Your Data
We implement a range of technical and organizational measures to protect your personal information:
- SSL/TLS encryption for all data transmitted between your browser and our website.
- Access controls limiting who within our organization can access customer data.
- Secure payment processing — we never store full credit card numbers or CVV codes.
- Regular security reviews and updates to our systems.
No method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security. If you suspect a data breach, contact us immediately.
Cookies & Tracking
Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device.
We use the following types of cookies:
- Essential Cookies: Required for the website to function properly (e.g., shopping cart, session management). Cannot be disabled.
- Analytics Cookies: Help us understand how visitors interact with our site (e.g., pages visited, time spent). Data is aggregated and anonymized.
- Preference Cookies: Remember your settings and preferences for a better experience.
You can control or disable cookies through your browser settings. Note that disabling certain cookies may affect website functionality.
Your Data Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request that inaccurate or incomplete data be corrected.
- Deletion: Request that we delete your personal data, subject to legal retention requirements.
- Portability: Request your data in a structured, machine-readable format.
- Objection: Object to processing based on legitimate interests.
- Withdraw Consent: Where processing is based on consent, withdraw it at any time.
To exercise any of these rights, contact us at support@tacticflows.com. We will respond within 30 days.
Children Under 18
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
If you believe we have inadvertently collected data from a minor, please contact us immediately and we will take prompt steps to delete such information.
External Links
Our website may contain links to third-party websites (e.g., Microsoft product pages, payment processors). These sites have their own privacy policies, and we are not responsible for their practices.
We encourage you to review the privacy policy of any third-party site you visit through links on our website.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technologies, or legal requirements. When we do, we will revise the "Last Updated" date at the top of this page.
We encourage you to review this policy regularly. Continued use of our website after any changes constitutes your acceptance of the updated policy.
For significant changes, we will make reasonable efforts to notify affected users by email or by displaying a notice on our website.
Privacy Questions & Requests
If you have any questions, concerns, or requests related to this Privacy Policy or your personal data, please contact us:
- Email: support@tacticflows.com
- Phone: +1 (307) 555-0100
- Hours: Monday–Friday, 9:00 AM – 6:00 PM CT
- Mailing Address: TACTIC FLOW LLC, 1603 Capitol Ave, Suite 415, Cheyenne, WY 82001, USA
We are committed to resolving privacy-related concerns promptly and transparently.