Our Commitment to You
TACTIC FLOW LLC ("we," "our," or "the Company") is committed to delivering high-quality digital software licenses. Because our products are delivered electronically and are immediately usable upon delivery, our refund policy reflects the nature of digital goods.
By purchasing from TACTIC FLOW LLC, you acknowledge and agree to the terms set forth in this Refund Policy.
We want you to be satisfied. If something goes wrong on our end, we will make it right — no hassle.
Nature of Digital Software Licenses
All products sold by TACTIC FLOW LLC are digital license keys delivered by email. Once a license key is delivered to your email address:
- The product is considered received and delivered.
- The key cannot be "returned" in the traditional sense, as digital license keys are tied to your device or account upon activation.
- Delivery is automated and typically occurs within 60 seconds of confirmed payment.
This policy is consistent with standard practices for digital goods under applicable consumer protection regulations.
When You Are Eligible for a Refund
We will issue a full refund or a replacement key in the following circumstances:
- Invalid or Non-Functional Key: The license key provided does not activate on any device and has never been used.
- Wrong Product Delivered: You received a key for a product different from what you ordered.
- Duplicate Charge: You were charged more than once for the same order due to a payment processing error.
- Non-Delivery: Your license key was never delivered to your email within 24 hours of payment confirmation, and the issue is confirmed on our end.
First, try a replacement: In most cases of a faulty key, we can provide a replacement key faster than processing a refund. Contact support first.
When Refunds Are Not Available
Refunds will not be granted in the following cases:
- The license key has been successfully activated on a device or account.
- You changed your mind after purchase or no longer need the software.
- You purchased the wrong product (edition, version, or language) due to your own selection error.
- The software is incompatible with your hardware or operating system that does not meet the product's stated requirements.
- More than 30 days have elapsed since the original purchase date.
- Violation of Microsoft's or any third-party's terms of service related to the license.
Always verify the edition, version, and system requirements before completing your purchase. Product pages clearly state all specifications.
How to Request a Refund
To initiate a refund or replacement request, please follow these steps:
- Email us at support@tacticflows.com with the subject line "Refund Request — [Your Order ID]".
- Include your order confirmation number, the email address used at checkout, and a brief description of the issue.
- If the key is invalid, attach a screenshot showing the activation error.
- Our support team will review your request within 1–2 business days.
- If approved, the refund will be issued to your original payment method.
Alternatively, you may use the Contact Form on our website and select "Refund" as the subject.
Refund Timeline
Once a refund is approved:
- Credit/Debit Card: 5–10 business days to reflect on your statement, depending on your bank or card issuer.
- PayPal / Digital Wallets: 1–3 business days.
- Other Payment Methods: Processing time varies; our team will inform you at the time of approval.
Replacement keys, when applicable, are typically sent within 2–24 hours of approval.
Get in Touch
If you have any questions about this Refund Policy or need assistance with an order, our support team is here to help.
- Email: support@tacticflows.com
- Phone: +1 (307) 555-0100
- Hours: Monday–Friday, 9:00 AM – 6:00 PM CT
- Response Time: Within 24 business hours
TACTIC FLOW LLC | 1603 Capitol Ave, Suite 415, Cheyenne, WY 82001, USA